Something is wrong with the order I received. What do I do?

Received an incorrect item? Is an item damaged in your shipment? Is a product missing from your order?

First off, we apologize. No matter the problem, we're happy to help and want to resolve any issues quickly. To do so most expeditiously, please contact us at 1-866-963-PAWS(7297) or email us at [e-mail]. Please reference your order number and provide us with a brief explanation of the issue at hand and we will determine the best course of action to quickly address the situation.