Is it possible to make a one-time change to an order in my program?

Yes, you can make changes to just your next order!  After logging into your PetFlow account, click 'Account' near the top right of the website to view our programs and the orders in them. 

Find the program you would like to adjust and click 'Edit Products' on the program.

On the pop-up window that appears, you can select whether you want to change all orders in your program, or just the next order.  To make the one-time change on your next order only, select "My Next Shipment" and make sure to press save when done! 

For help using the change products tool, please see the article below!

https://petflow.zendesk.com/hc/en-us/articles/200261094-How-do-I-add-or-remove-items-from-my-next-shipment-or-program-

Please note: If you would like to make a one-time change, but not to your next scheduled order (an order further out), please contact Customer Support directly by clicking the Submit a request link below, text us at [phone] or by calling (888) 316-PAWS.  We're available to help 9 AM-10 PM, EST, seven days a week!