How long does shipping take on prescription orders?

For new orders without existing prescriptions, VetSource's pharmacists need to obtain the approved medical prescription from your veterinarian. This length of this process depends on how fast your vet is able to get back to Vetsource, but generally this process can take up to 1 - 2 business days.

If you'd like, you can help speed up the process by calling your Vet, but VetSource's pharmacists do their best to contact your vet as quickly as possible. 

Once approved, our pharmacy requires up to 5 business days to fulfill the order for shipment when shipping from a partner warehouse.

For orders with authorized refills, VetSource ships those medications out right away without any re-verification needed.

Please note: Orders placed over the weekend will be processed on Monday.

Additionally, unless otherwise specified, you can email us a photo and/or copy of the written prescription to [e-mail] and we will forward it to VetSource for approval!

**Please be advised that all medication orders require a valid written prescription to be physically mailed into VetSource Pharmacy. Please obtain a written prescription and mail it to the following address:

Attn PetFlow Approvals
VetSource Home Delivery
17014 NE Sandy Blvd
Portland, OR 97230