Prescription food products and medications can only be dispensed and shipped through our 3rd party pharmacy VetSource once your veterinarian provides a valid prescription to VetSource's licensed pharmacists. Not to worry though, we're here to make things as easy as possible!
You can shop PetFlow.com for prescription products just like you can non-prescription products. When you're ready to check out, you will be redirected to VetSource's site, where they will ask you for information about your pet(s) and Veterinary clinic; They will use this information to contact your Vet clinic directly to verify the prescription once the order is placed; unless otherwise specified to mail-in a written prescription **(more details on Mail-In Rx below!)
A valid Veterinarian client-patient relationship must exist to request medications or prescription nutrition orders (i.e., your listed veterinarian must know your pet and believe the requested medication is appropriate for your pet for them to approve a prescription).
Prescription approval can take up to 1 - 2 business days. Once approved, our pharmacy requires up to 5 business days to fulfill the order for shipment. Please be advised, once the order is preparing for shipment, it is out of PetFlow's control, as these Rx orders are often fulfilled through a partner warehouse directly with the manufacturer.
Should the food be out of stock or backordered, VetSource will hold the prescription order for up to 14 business days to fulfill for shipment. Please note that once a prescription is approved, we cannot change or cancel the order.
You can expect an email with tracking information as soon as it becomes available!
If your veterinarian has approved refills, the next time you order that medication, VetSource will ship your product immediately without having to re-verify the prescription.
**Additionally, unless otherwise specified, you can email us a photo and/or copy of the written prescription to Help@Petflow.com and we will forward it to VetSource for approval!
**Please be advised that all medication orders require a valid written prescription to be physically mailed into VetSource Pharmacy. Please obtain a written prescription and mail it to the following address:
Attn PetFlow Approvals
VetSource Home Delivery
17014 NE Sandy Blvd
Portland, OR 97230
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