We work very hard and try everything we can to make sure you are satisfied with your shopping experience at PetFlow.com. We hope you keep coming back and tell all your pet-loving friends about us!
If for some reason we have let you down or things did not go as planned, we're more than happy to help get things squared away and set you up with a return for your item(s) or order. There are a few restrictions on returns though, as follows:
- No returns on products under $10; unfortunately, we cannot accept returns under $10 unless you'd like to ship the item back to us with a shipping carrier of your choice at your expense.
- No returns on opened product (please make your purchase selections carefully!)
- No returns on any prescription products; unfortunately we are unable to accept returns or issue refunds for any medications or prescription foods per federal regulations.
- Returns will be subject to a return shipping fee, depending on the retail price of the item(s) being returned. The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier:
- $10-$49.99, return shipping fee of $5.95
- $50-$99.99, return shipping fee of $10.95
- $100+, return shipping fee of $14.95
In order to initiate a return, please email us at firstname.lastname@example.org, text us at 1-833-316-1577 or give us a call at 1-866-963-7297 for instructions and a return shipping label.
Please note: We are only able to accept returns for an order within 30 days of the ship date. We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame. Any refused package will be subject to the aforementioned return shipping fee tier.
COVID-19 Update to Return Policy: The health and well-being of our associates are our top priority, and at this time, we will need to suspend returns on products purchased during the COVID-19 Pandemic. We are truly honored that you are coming to PetFlow for your Pet Essentials. We are restocking inventory daily and want to make sure we can serve the nutritional needs of all pets across the country. Please purchase only what you need. Thank you for your patience and understanding. Learn more here.