What do I do if my order is denied?

A denied prescription request could be for a number of reasons.  VetSource will reproduce the information your vet has provided, but generally it's simply because your vet needs to see your pet before they feel comfortable writing the prescription.  In some cases, the medication ordered may not be appropriate for your pet and the best action is a visit to the clinic.  You will never be billed until the prescription is approved by your vet and shipped!